Designist collaborated with Multinet to make an app which allowed Multinet’s customers to manage their connections and maintain their accounts.
The Multinet App allowed for Enterprise companies to check the status of their individual circuits (connections in their branches and offices), apply for new circuits,request for support and manage their billing. This app served two main purposes.
Initially enterprise companies did not know if there circuits were running or inactive unless they placed a call to Multinet. Their billing was also only done via emails or paper bills. If any support was needed the IT Managers of the companies had to contact Multinet to register their complaint. Now with the Multinet App they have a one stop solution for any interaction with Multinet.
Secondly with the launch of the app, the number of calls to Multinet’s customer support would be reduced, and all support queries can easily be managed through one unified system.
In order to complete the project Designist identified the challenges Multinet and Enterprise companies faced in managing their circuits and accounts. Based on these challenges we drafted a strategy to design the app. We created wireframes, prototypes and a final visual design.
Wireframes were made keeping in mind the goals and expectations of the company for the usage of the app as well as the experience of the user which was enhanced by colors and visual hierarchy created in the app.