Est. 2017 · Your end-to-end design partners

Driving impact with thoughtful design to create lasting value for people and organisations.

We work at the intersection of people, business and technology — turning complex challenges into experiences that feel clear, humane, and built to last.

2017
Established
50+
Clients partnered
25m+
Lives impacted
Our philosophy

We place Humans at the heart of everything we do.

For eight years we’ve leveraged design expertise to create impact across early-stage startups, financial institutions, corporate enterprises, implementation partners, the social sector, education and healthcare.

Our Services

We work at the intersection of people, business and technology.

01

Ethnographic Research

We conduct research to analyze and understand human behaviour, allowing development of products and services that are best suited to user needs.

  • User Research
  • Observation
  • Contextual Interviews
  • Focus Groups
  • Artefact Analysis
02

Product Strategy

We help you realise your vision, by designing products and services that truly meet user needs and creating a roadmap to success.

  • Market & Competitive Analysis
  • Vision & Goal Setting
  • Value Proposition Design
  • Journey & Needs Mapping
  • Product Roadmapping
  • Strategic Planning Workshops
  • Team & Organizational Design
03

UI / UX Design

We build intuitive interfaces that balance user experience and function, using best practice and research on how people use technology and respond to it.

  • Usability Testing
  • Heuristic Evaluation
  • UX Strategy
  • Art Direction
  • User Interface Design
  • Design Systems
04

Service Design

We design enjoyable, seamless and efficient interactions across all touchpoints of a service.

  • Needs Analysis Research
  • Background Study
  • Mystery Shopping
  • Journey Mapping
  • Service Blueprinting
  • Ideation & Strategy
  • AI for Service Delivery
05

Branding

We create brand identities through strong visual design, strategy & storytelling.

  • Brand Building
  • Logo Design
  • Brand Assets
  • Illustrations
  • Iconography
  • Brand Book
  • Company Profile
  • Pitch Deck
06

Training & Workshops

We design and deliver customized trainings, skill-building programs and strategic workshops — including organization design for in-house design teams.

  • Introductory Design Workshops
  • Bespoke Trainings
  • Team Evaluations
  • Capacity Building
  • Design Team Manifesto
  • Design Ops
  • Culture Development
  • Recruitment
Selected Work

Design partners to the teams building what comes next.

01 · Early Stage

Scaling a product requires a great user experience. Founders we’ve built for have raised over $100m+.

AbhiAbhi — Early Wage Access
Financial Services

Abhi

Designed an Early Wage Access platform intuitive and seamless for users across all socioeconomic sectors. Research-driven approach understood local context around short-term lending, and the subsequent brand identity projected simplicity and reliability.

Services: Branding · Product Strategy · UI/UX Design
SafepaySafepay — Payments
Financial Services

Safepay

Expanded the Safepay brand identity across website and company documents — building consistent communications with capital markets, merchants and customers. The investor deck helped raise a seven-figure seed round, led by Stripe.

Services: Branding · Product Strategy · UI/UX
PayFastPayFast — Checkout
Financial Services

PayFast

Redesigned the checkout experience and mobile wallet for one of Pakistan’s leading payment gateways — amalgamating global best practice with local market needs and regulatory compliance, resulting in increased conversions.

Services: Branding · Product Strategy · UI/UX
TarakiTaraki — Employment
Early Stage Startup

Taraki

Partnered with Taraki, an employment platform for blue and grey collar workers, to restructure their job-seeking mobile app and employer portal. Created a full brand ecosystem around the logo.

+50% retention · 67% sign-up conversion
Services: Branding · Product Strategy · UI/UX
LockBxLockBx / Wagelyft
Early Stage Startup

LockBx / Wagelyft

Devised the UX for the Kenyan Early Wage Access platform — a frictionless employee mobile app, plus employer and admin web portals with oversight for recovery and employee facilitation. Built a design system to guide future products.

Services: UI/UX · Branding
ChargeUpChargeUp — Expense Cards
Early Stage Startup

ChargeUp

Designed Expense Card Management platforms for businesses and employees. Business portal made assigning limits, managing merchants and issuance convenient; the employee portal gave easy visibility on available limits.

Services: Branding · Product Strategy · UI/UX
MuxMux — Automation
Early Stage Startup

Mux

Designed the brand identity and customer experience for Mux’s home and office automation products. Customer App enabled product customisation and visibility on savings; Corporate Web Portal provided centralized control.

Services: Branding · Product Strategy · UI/UX
CareemCareem — Bike Captains
Early Stage Startup

Careem

Conducted design research with Bike Captains for a new Careem service — interviews, shadowing and usability testing created a robust understanding of needs and potential digital interface improvements.

Services: Ethnographic Research · Service Design · UI/UX
COLABSCOLABS — Co-working
Early Stage Startup

COLABS

Enhanced the brand and user experience for the first COLABS co-working space. A sprint-based research and ideation cycle inspired service recommendations and space design adjustments.

Services: Service Design · Space Design
02 · Large Financial Institutes

Customer engagement is a challenge for large organizations. We’ve uplifted services and products leveraging service improvement and digital transformation.

Win by EFU LifeWin by EFU Life
Financial Services

Win by EFU Life

Collaborated with EFU Life Insurance to design a wellness app encouraging healthy lifestyles among policy holders, plus a gamification system where lifestyle informs premium. Integrates real-time health tracking and personalized recommendations.

Services: Product Strategy · UI/UX
Meezan BankMeezan Bank — Retail
Financial Services

Meezan Bank — Retail Banking

Redesigned the Meezan Retail online banking web portal and mobile application. Reimagined existing user flows for a seamless experience and conceptualized new features to meet evolving banking needs.

Services: Ethnographic Research · Product Strategy · UI/UX
MeezanMeezan — Account Opening Study
Financial Services

Meezan Bank — Account Opening Study

Industry-wide Account Opening study across 7 banks and 3 wallets. A combined qualitative and quantitative approach helped explain the “why” behind objective data, informing Meezan’s service and product plans.

Services: Product Strategy
MeezanMeezan — Digital Account Opening
Financial Services

Meezan Bank — Digital Account Opening

Redesigned the Meezan Digital Account Opening experience, informed by comparison study across EasyPaisa, JazzCash, NayaPay and SadaPay. Usability testing with segmented users guided a brief, simple, fast flow.

Services: UI/UX
Bank Al HabibBank Al Habib — RDA
Financial Services

Bank Al Habib — RDA

Evaluated the Roshan Digital Account platforms, process and systems. Proposed UX made form filling less overwhelming and mistake-prone; back-end revisions aimed to digitise processing and use human capital effectively.

Services: Service Design · UI/UX
Bank Al HabibBank Al Habib — Design System
Financial Services

Bank Al Habib — Design System

Created a comprehensive design system — UI and content library — to be utilised across multiple digital channels and platforms, enabling faster and more efficient product design with detailed component specifications.

Services: UI/UX
HBLHBL — Digital Adoption
Financial Services

HBL

Analyzed customer behaviour and branch processes to understand OTC preference over digital. Recommended changes contributed to YoY digital transaction increase and migration of 2 million users to digital channels.

Services: Service Design · Ethnography
xLoopxLoop — Bank Alfalah
Financial Services

xLoop — Bank Alfalah

Trained Bank Alfalah IT, Product and Project Management teams in Human-Centered Design. Design Thinking and Introduction to Figma workshops helped teams understand, apply and manage the design process.

Services: Trainings
03 · Corporate Enterprises

From service operations to complex ERPs — making enterprise tools human, usable and scalable.

Fujifilm PakistanFujifilm Pakistan
Corporate Enterprises

Fujifilm Pakistan

Studied the Fuji Medical Equipment Troubleshooting Service to identify CRM/ERP needs that could enhance the service experience, support oversight and enable scalability. Proposed structural changes addressed overextended roles.

Services: Service Design
Engro FertilizerEngro Fertilizer — Rahbar
Corporate Enterprises

Engro Fertilizer

Evaluated Engro Rahbar, an ERP platform connecting farmers and Engro from sowing to harvest. 380+ screens reviewed with feedback from field officers; recommendations reimagined flows for low-tech-literacy users.

Services: Service Design · UI/UX
WavetecWavetec — Lobby Leader
Corporate Enterprises

Wavetec

Designed the Lobby Leader platform, a Queue Management System used globally. Tailored screen designs for varied user profiles and interconnected data. A robust Design System adapts to any organisation’s brand in a few clicks.

Services: UI/UX
Microaggressions at WorkMicroaggressions at Work
Corporate Enterprises

Microaggressions at Work

In-depth behavioural study for Pakistan operations of an international organisation. Interviews across Karachi, Islamabad and Peshawar, with spatial and document reviews, revealed root causes and forms of workplace microaggressions.

Services: Ethnographic Research
Clear Water SolutionsClear Water Solutions
Corporate Enterprises

Clear Water Solutions

Designed the website for a Dubai-based water treatment solutions provider. Onsite visits and content strategy together demonstrated the business’s technical depth, portfolio and tailor-made approach.

Services: UI/UX
04 · Implementation Partners

Design standards and systems that travel across banks and borders.

RSwitchRSwitch — Rwanda
Implementation Partner

RSwitch

Designed UI/UX standards for P2P and P2M transactions for the National Payment Switch in Rwanda, to be implemented by Banks, SACCOs and MFIs across the country — giving FIs a competitive advantage through easy customer adoption.

Services: UI/UX
Techlogix Payday LoanTechlogix Payday Loan
Implementation Partner

Techlogix Payday Loan

Assessed customer perception and user friendliness of Techlogix PayDay Loan using big data and human-centered research. Product strategy revisions addressed marketing and communication; revised UX copy simplified information.

Services: Product Strategy · UI/UX · Research
AdalFi Credit CardAdalFi Credit Card
Implementation Partner

AdalFi Credit Card

Redesigned a Credit Card issuance application for multiple banks. New screens streamlined decision-making and input clarity. A Design System enabled Techlogix to quickly customize the product for each bank's brand identity.

Services: Product Strategy · UI/UX · Research
NDC TechNDC Tech — Temenos
Implementation Partner

NDC Tech

Partnered with NDC Tech (Systems Ltd) on UI/UX and user flows for Temenos-powered banking applications, deployed across the MENAP region including Khushhali Microfinance Bank, Bank of Senegal and Elaf Islamic Bank.

Services: UI/UX · Branding
Bank of PunjabBank of Punjab — BOP
Implementation Partner

NDC Tech — Bank of Punjab

Redesigned the digital banking channels for BOP’s Temenos-powered Retail platforms. Utilised existing BOP guidelines to create a clean, modern UI representative of the forward-thinking vision of the digital product teams.

Services: UI/UX
Digital Nation PakistanDigital Nation Pakistan
Implementation Partner

Digital Nation Pakistan

Designed and facilitated workshops to generate use cases for a World Bank led national initiative advised by Entropy-X. Practice-based format taught stakeholders to implement a Citizen-Centric approach using HCD methodologies.

Services: Service Design · Training · Workshop
05 · Social Impact

Creating impact through human-centered design. We’ve partnered with the best, to impact more than 4m people.

Pakistan Sign LanguagePakistan Sign Language
Education

Pakistan Sign Language

Collaborated with FESF to design a digital platform for learning and teaching Pakistan Sign Language. Field research informed flows that reflected learning needs and teaching methods.

1,000 Raspberry Pi units · 60,000+ lives impacted
Services: Ethnographic Research · Product Strategy · UI/UX
SabaqSabaq — Tablets for Schools
Education

Sabaq

Redesigned the UX for Sabaq tablets — a digital independent study platform covering KG–Class 5 curriculum. Field research in schools revealed variance across institutes, informing a tailored, easier, engaging interface.

1,000+ schools · 250,000+ students · 90% caught up to grade level
Services: Ethnographic Research · Product Strategy · UI/UX
Habib Education TrustHabib Education Trust
Education

Habib Education Trust

Designed the HET website plus sites for Habib Public School and Habib Girls’ School. Strategy focused on the schools’ legacy of excellence, facilities, academic strengths and extracurriculars — while engaging donors and alumni.

Services: Branding · UI/UX
Project EraseProject Erase — Polio
Public Health

Project Erase

Redesigned the Polio Campaign Tracking App and Control Center Dashboard to enable Polio Eradication efforts across Pakistan. User-friendly design and custom training digitised previous manual tracking.

Services: Product Strategy · UI/UX · Service Design
Lost Cities of Indus DeltaLost Cities of Indus Delta
Social Impact

Lost Cities of Indus Delta

Designed web and VR platforms for a heritage preservation project by MaritimEA Research. Custom illustrations, content strategy and UX delivered a lived experience where a digital visit could exceed the physical one.

Services: Research · Product Strategy · UI/UX
06 · Healthcare

Designing for the moments when empathy matters most.

AKUHAKUH — Pediatric Clinics
Healthcare

AKUH — Pediatric Clinics

Re-imagined the Pediatric Clinic to deliver a humane experience alongside quality medical care. Looked holistically at patients, parents, doctors and support staff — proposing space design and procedural changes.

Services: Service Design
RemoteCareRemoteCare — Home X-Ray
Healthcare

RemoteCare

Partnered with RemoteCare to launch a patient-centric Home X-Ray service. End-to-end service design covered branding, communications, SOPs, system designs and trainings.

Launched Karachi · Lahore · Islamabad — 1,500+ X-rays
Services: Service Design
Routine ImmunisationRoutine Immunisation
Healthcare

Routine Immunisation

Collaborated with Common Thread on workshops for strategies to reach under-immunised and zero-dose children. Enabled LHWs, vaccinators, EPI, UNICEF and WHO to collaborate and create tailored strategies.

Guided a $130m vaccine funding proposal
Services: Service Design
JazzCashJazzCash — Workshops
Corporate Enterprises

JazzCash

Delivered a series of Design workshops for the JazzCash Product team — introducing HCD through Design Thinking, Service Design and UX Design. Participants expanded their product development toolkit and cross-team collaboration.

Services: Workshop · Training
UnileverUnilever — Workshops
Corporate Enterprises

Unilever

Delivered a Design Thinking workshop for Unilever Marketing and HR teams. A practice-based training introduced HCD principles, adding value to workforce skills and culture through repeat engagement.

Services: Workshop · Training
Team

People who lead the work — and the thinking behind it.

About the Design Lead

Hasan Habib

CEO · Head of Design

Hasan is a multidisciplinary designer with over 10 years of experience. He holds two Masters degrees in Digital Media Management and Experience Design, and helps companies create meaningful experiences — with a soft spot for work that has a positive social impact.

He has worked with top-performing banks of Pakistan and on Customer Management Portals, ERPs, healthcare service lines, the digitisation of Pakistan Sign Language, digital education in rural and urban areas, and numerous branding projects. He also trains teams in Design Thinking, Service Design and UI/UX, and has spoken at conferences and institutions.

Supporting Team

Ujala Mir Masood

Head of Service Design

Muhammad Hamza

Head of UX Strategy and Design
Partners

We’ve partnered with the best, to impact more than 4m people.

Abhi
Safepay
PayFast
Meezan Bank
Bank Al Habib
HBL
Bank Alfalah
EFU Life
Careem
JazzCash
Unilever
Fujifilm
Engro
Wavetec
Techlogix
AKUH
Husaini
RemoteCare
FESF
Sabaq
Habib Education Trust
Bank of Punjab
COLABS
Let’s work together

Have a challenge worth designing for?

Whether you’re an early-stage founder, a large institution driving digital transformation, or a team working on impact at scale — we’d love to hear from you.

Start a conversation