Stakeholder Interviews
This platform required multiple stakeholder types that facilitate the entire process. Designist was brought on board to evaluate the entire platform and understand the user’s pain points and understand the rationale behind each feature by the management.
The system was designed for basic actions but with the expansion in functionalities, and growing business needs, it evolved into a complex system, that required holistic design. The stakeholders had multiple challenges performing actions on the platform which deterred the management in tracking their performance.
Field Research
A detailed field research was organized as the system was designed for basic actions but with the expansion in functionalities, it evolved into a complex system, that required holistic design. The stakeholders had multiple challenges performing actions on the platform which deterred the management in tracking their performance.
Heuristic Evaluation
Heuristics evaluation was conducted on 380 screens. We also conducted user research through usability testing and interviews, with field officers and supervisors as well as management teams in the Head Office’s in Sindh and Punjab. The research gave insight into not only the user’s pain-points and suggestions for the modules they were using, but also for other modules connected to their own.
Research Report
The results of the heuristic evaluation and field research were shared with Engro during extensive round table discussions with relevant stakeholders. This activity helped Engro to revisit their decisions and streamline the process by re-imagining various functionalities that may not be a basic user need, or are currently a hindrance in performing a task.
